Because these are one of a kind products with a picture of your pet, in most cases we do not offer refunds. However, we recognize the sentimental value that our iPetprints hold and would like to work with you to find an amicable solution. Emails us.
Once your item is delivered, we offer a no questions asked refund if you don't love it within the first 30 days!
If, within this period, the jewelry shows defects in material or craftsmanship, we will provide a replacement at no extra cost. If the exact model is unavailable, we'll offer a piece of similar value or style.
Please contact us as soon as possible and ideally within 14 days if you find that there is a problem with the printing process or quality of the item received.
If your order arrived damaged or the artwork isn't quite what you were expecting, please follow these steps:
Arrived Damaged (something wrong with the physical product)
Custom Pet Jewelry (something wrong with the design)
Pet Portrait Artwork Issue (something wrong with the design)
Wrong Item Received
Missing Goods
Wrong Goods Sent
Upload a photo of the damage on this form and we will assist you with a replacement.
CONTACT US
Got questions? We're here for you.
Email: support@ipetprints.com
Phone: +1(213)354-4866
SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT,
HONG KONG