First of all, we are a legal company. We have completed transactions with tens of thousands of customers. If you need some information to prove it, you can communicate with our customer service team. In addition, we also need to explain the negative reviews on some platforms.
The problem lies with our tail-end logistics company, which caused the surge in our Black Friday orders and the delivery failure, non-arrival, or slow delivery.
Now we have changed the logistics company, which has reduced such problems by more than 90%. We ensure that customers can receive the goods quickly and accurately, so we use the best logistics and delivery company.
If you think there is a problem, you can try it.

iPetprints is an independent brand of custom pet jewelry. We provide custom keepsakes for pet lovers and those who have lost their pets.

We offer a simple and intuitive customization process. You can upload a high-resolution image of your pet, choose the jewelry style you prefer, and our team will handle the rest to create a unique piece featuring your beloved pet.

All of our iPetprints jewelry comes with a 30-Day Money Back Guarantee.

Once your item is delivered, we offer a no questions asked refund if you don't love it within the first 30 days!

If, within this period, the jewelry shows defects in material or craftsmanship, we will provide a replacement at no extra cost. If the exact model is unavailable, we'll offer a piece of similar value or style.

Typically, it takes between 2-5 days for us to process your order and create your customized jewelry. Approximately 10-15 days to receive your product. Shipping times may vary depending on your location.

We offer a variety of jewelry options including necklaces, bracelets, rings, and keychains, all customizable with your pet's print.

We recommend using high-resolution images with clear details of your pet's face or paw print for the best results.

Yes, you can customize jewelry with multiple pets! Simply upload images of each pet during the customization process.

To keep your jewelry looking its best, we recommend avoiding exposure to harsh chemicals and storing it in a dry place when not in use.

If you want to see what the preview work looks like first, you can contact our customer service team. They will communicate with the designer and then give you the preview of the product. Due to our current limited technology, this is the only way to achieve this for the time being.

If you don't like your artwork, you can request changes. We'll edit the artwork and send it back to you for another look. We print once you're happy with your order.

If you don't like your item once receive, we'll redo the art and replace it free of charge.

We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email

Photos that work best are taken in good, natural lighting, and at eye-level with your pet.

Not at all. We design portraits for pets of all shapes and sizes. Cats, horses, rabbits and anything in between. All animals are welcome!

If you don't like your art we'll edit it free of charge until you say you love it. If you receive your order and for some reason you don't like it, we'll redo the art and replace it for you.

Yes, we've shipped pet portraits all over the world and we always use fully tracked shipping methods. You will receive your tracking number via email.